![]() 1 McKinsey’s POBOS benchmarking program helps pharma companies specifically measure and evaluate quality performance and systems, risk, costs, and productivity against industry benchmarks. In fact, POBOS analysis finds that integrating quality activities into the day-to-day operations of every function that touches a product or quality process has a strong correlation with quality outcomes (Exhibit 1). Sometimes responsibility extends to related functions, such as manufacturing science and technology, but even then, quality is not something for which everyone is answerable. But typically, only the quality organization is accountable for quality in design, development, operations, and even postmarket activities. ![]() Most managers agree that every employee is responsible for quality.
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